IT SHOULD BE EASY AND SAFE TO SHOP AT RELODE!
In the following text, we have collected information about, among other things, deliveries, payments and right of withdrawal; all so that you as a customer will experience that it is easy and safe to shop from us.
Our goal is to constantly develop our range with new products and colors. If you are missing a product in our range or have an exciting idea for a new product you want us to launch? We like to include our customers in product development and therefore ask you to contact our customer service with your suggestions.
TERMS OF USE
These general terms of use apply to orders on www.relode.se and relodestore.com (hereinafter referred to as "website") operated by RELODE AB, VAT SE559003314701 (hereinafter RELODE / we / our / us). As these terms and conditions can be updated and changed, we ask that you read the terms and conditions before each new order.
ABOUT RELODE
All content on the website, including design, text, illustrations, photographs, logos, images and videos are property owned by RELODE or our suppliers and all brands and/or company names mentioned, displayed or in any way mentioned on the website are owned by the respective brands . The website and its content may only be used for personal and non-commercial purposes.
Nothing contained on the Website should be construed as granting by implication, estoppel or otherwise any license or right to use any material appearing on the Website, except to the extent permitted by law, without our written consent or the written consent of a third party that owns the rights to the material displayed on the website. The website and its content are provided "as is" without warranty. RELODE voids all warranties for any reason as long as applicable laws allow it.
SHOP AT RELODE
To shop at Relode.se, you must be 18 years old or have the approval of a parent or guardian.
When you order something over the internet, the purchase agreement applies from the moment you receive a confirmation email from RELODE. Normally the confirmation is sent immediately but it can take up to 24 hours after the order has been placed. If you do not receive an order confirmation or if something has gone wrong and you want to cancel your order, please contact us at hello@relode.se.
Payments can be made using the following payment methods: KLARNA (Sweden) Credit or debit card Mastercard, Visa and Maestro Bancontact IDEAL SWISH.
PRICES
All prices stated on the website include Swedish value added tax of 25%. The authorities in the receiving country may, depending on the legislation in the country, charge fees, customs duties and taxes. These fees must be paid by the customer. The customer is himself responsible for the administration and payment of such data and RELODE cannot therefore inform the customer of these fees.
STOCK & PRODUCTS
Our stock balance is constantly updated, around the clock. After you have added a product to the shopping cart and proceeded to checkout, your product is reserved for 10 minutes. On the website, the colors in our images may differ due to, for example, your screen settings. We therefore cannot guarantee that the colors on the website exactly correspond to the colors in reality.
PROMOTIONS AND OFFERS
If you return one or more items from the "buy 3 pay for 2" offer, the offer will be canceled and you will pay the regular price for the items you keep.
- If you return one of three items, you will not receive a refund.
- If you return two items, you will receive a refund for one of them.
- If you return all items, you will be refunded for the two products you have paid for.
Discount codes and other promotions only apply to new orders and therefore cannot be applied retrospectively.
If you return one or more items from the offer at a discount ladder, for example "shop for SEK 1000 and get a 20% discount", the offer will be canceled and you will pay the regular price for the items you keep.
DELIVERY
If you place your order before 1 p.m., the order will be shipped the same day (applies to working days). Exceptions may occur during or after major campaigns and in connection with public holidays. The checkout shows exactly which delivery methods and prices apply to your particular order.
It is the buyer's responsibility to ensure that the delivery address on the order is correctly filled in at the time of ordering. The delivery address cannot be changed once the order has been shipped. If the package is returned because the customer has entered the wrong delivery address, the customer will be responsible for shipping and return costs. Please note that RELODE does not replace lost packages due to incorrect delivery address.
SHIPPING
For orders over SEK 800, shipping is free. For orders under SEK 800, a shipping fee is added, which is shown at checkout. When you are at the checkout, you will see current prices and delivery methods for your particular order.
Unclaimed packages
For packages that are not picked up at the post office, we reserve the right to charge you for return shipping and a handling fee of SEK 100.
RETURNS & SIZE EXCHANGE
Our goal is that you as a customer should always be satisfied with your purchases from us. As a consumer, you always have a 14-day right of withdrawal by law, but we offer a 30-day open purchase.
Open purchase
As a consumer, you always have the right to cancel your purchase for any reason. We therefore offer our customers 30 days of open purchase, counted from the date you place your order. When we handle your return, you will be charged a fee of 69 SEK in return fee (within Sweden) and 7 Euro (outside Sweden).
If you choose to receive a refund on a gift card, the return fee is free. This is perfect to choose if you want to change the model and/or color of the product you ordered. When your return has been processed, you will receive a gift card sent to your email. You can then use this gift card on your new order.
In cases where a return is refused and you wish to get the product back, you need to contact our customer service as soon as possible. If you wish to return the item, it will be sent back for a fee of SEK 99 to cover the shipping and other administrative fees incurred.
Remember that the product must be in original condition* and that the product must be sent back in the original packaging or equivalent for you to receive a full refund.
*Original condition is considered to be that the product:
- Has all labels still
- To be sent back in the garment bag
- Has not been washed
- Must not smell like perfume or smoke
- Must not be dirty or have stains from make-up and deodorant
- No animal hair as it can cause allergies
If the product does not meet the requirements for original condition, 30% of the product's price will be refunded. If the product is not sent back in the garment bag, packaging or without labels, no refund will be made.
Returns of swimwear
Each bikini bottom and swimsuit comes with a sanitary plastic seal in the crotch. Products returned with a broken seal cannot be returned due to health or hygiene reasons. If a product has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. This means that your right to cancel the purchase ends when you break the seal.
Right of withdrawal
According to the Act on Distance Contracts and Contracts Outside Business Premises (SFS 2005:59), you as a consumer have a 14-day right of withdrawal when you have bought from a company remotely. The cooling-off period starts from the day you as a consumer received the product.
If you want to use your right of withdrawal, you must write to our customer service HERE. You must then return the order within 14 days of receiving the order. See the Swedish Consumer Agency's cancellation form HERE. This form must be attached in the event of a canceled purchase.
If you have been charged for shipping and choose to return your entire order, within the right of withdrawal period, you will receive a refund at Relode's standard shipping cost. If you choose to keep parts of your order, the shipping cost will not be refunded. When using the right of cancellation, you pay the return shipping.
Refunds
Our aim is to handle your return within 5-7 working days. However, it may take another 2-4 banking days before the refund has been completed. The refund will be made with the same payment method you used when you completed your purchase. The exception to this is if you have chosen a different repayment method in the returns portal, for example a gift card.
Wrong product in return
Relode is not responsible for products returned to us in error. In cases where the item is found in our return warehouse, you can request to have it returned. In order for Relode to send the item back to you, you will be charged a fee of SEK 199/20 Euro to cover the shipping and other administrative fees incurred.
Size changes
We at Relode offer free size changes within Sweden. Outside Sweden, a fee is added for size changes. You will see the fee in the returns portal when you register your return. As soon as we have received and processed your size change, your new order will be sent to you automatically. You therefore do not need to place a new order. Please note that we cannot guarantee that we have your size in stock, even if you have registered the size change in our portal. If your new size is not in stock when we process your size change, a full refund will be issued.
RECLAIM
If you discover that the product is defective when you receive your order, you must immediately inform Relode's customer service about this. According to the Consumer Purchase Act, you as a consumer must complain about the defective product within a reasonable time after the defect was discovered, which is within two months.
If you want to start a complaint, please send us the order number and photo of the defect at hello@relode.se. Each complaint is processed and assessed manually, so it can take 14-30 days before a decision is made. Relode is responsible for the return shipping in the event of an approved complaint. In cases where a complaint is denied and you wish to return the item, you need to contact our customer service as soon as possible. If you wish to return the item, it will be sent back for a fee of SEK 99/ 10 Euro to cover the shipping and other administrative fees incurred.
SMS MARKETING
By consenting to Relode's SMS marketing at checkout and by making a purchase or subscribing via our subscription tools, you agree to receive regular text messages from Relode (regarding your order, including abandoned checkout reminders, text-based market offers and transactional messages, including requests for reviews from us), even if your mobile number is registered on some "do-not-call" list. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving marketing text messages, reply STOP to any mobile message sent from us or use the unsubscribe link we provide within any of our messages. We do not charge a fee for the service but you are responsible for any charges associated with text messages imposed by your provider. Message and data caps may apply.
We have the right to change which sender (eg phone number or email) we use to operate the Service at any time. You will be notified of such occasions. You agree that any message you send to a sender that we have changed, including any STOP, may not be received and we are not responsible for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for any failed, delayed or misdirected delivery of information sent through the Service. Any errors in such information and/or any action you may or may not take in reliance on the information or service.
Your right to privacy is important to us. You can view our privacy policy HERE to determine how we collect and use your personal information. For any questions, contact us at Hello@relode.se for more information.
FORCE MAJEURE
Force majeure occurs when unforeseen circumstances beyond our control prevent RELODE from fulfilling the obligations in these general terms and conditions. These circumstances can be, for example, natural disasters, war, strikes, power outages, fire or other similar events. If these circumstances are not of short duration, both you and Relode have the right to cancel the purchase with immediate effect.
MISTAKES & INCORRECT INFORMATION
Unfortunately, as errors can occur due to the human factor, we reserve the right to make errors regarding product information and prices. Should an error occur, we will correct the error as soon as possible. This also applies to e-mails, text messages and to our partners such as influencers.
DISPUTES
Our goal is for our customers to be satisfied. If you as a customer are not satisfied with your purchase, we always try to find a suitable solution for you. In cases where we cannot resolve a specific case, we recommend that you contact ARN (General Complaints Board) for an impartial review of the matter. Our goal is that you as a customer should always be satisfied with your purchase!
DO YOU HAVE MORE QUESTIONS?
If you need help with an order or need to get in touch with us for another reason, please email us at hello@relode.se. We respond to our customers within 2-3 working days.