Please note that the product must be in its original condition. Original condition means that the product:

• Has all tags attached
• Is returned in the garment bag
• Has not been washed
• Does not smell of perfume, smoke, or similar scents
• Is not dirty or stained by makeup or deodorant
• Has no pet hair on it, as this can cause allergies

If the product does not meet the requirements for original condition, only 30% of the product’s price will be refunded.

If the product is not returned in the garment bag, packaging or is missing tags, no refund will be issued.

Yes, we offer free size changes within Europe.

Unfortunately, we do not offer product exchanges. If you would like to exchange for a different model and/or color, we recommend selecting a refund to a gift card when registering your return. This way, you won’t be charged a return fee. You can then use the gift card on your new order.

Please note that the gift card will be issued only after the return has been received and processed.

When we process your return, a return fee of €7 will be deducted from your refund.


If you choose to receive a refund in the form of a gift card or a size exchange, the return fee is free.