FREE shipping over €80
Terms of service
SHOPPING AT RELODE SHOULD BE SIMPLE AND SECURE!
In the following text, we have gathered information regarding deliveries, payments, and return policies, all to ensure that you, as our customer, have a straightforward and secure shopping experience with us.
Our goal is to constantly expand our range with new products and colors. If you miss a specific product or have an exciting idea for a new one that you’d like us to launch, we love involving our customers in the product development process. Please feel free to contact our customer service with your suggestions.
TERMS AND CONDITIONS
These general terms and conditions apply to orders made on www.relodestore.com (hereafter referred to as "the website") operated by RELODE AB, VAT SE559003314701 (hereafter referred to as RELODE / we / our / us).
The Terms and Conditions in effect at the time you place your order apply to that purchase. We may update or amend these Terms and Conditions for future purchases and therefore recommend that you review them before placing a new order.
ABOUT RELODESTORE.COM
All content on the website, including design, text, illustrations, photographs, logos, images, and videos, is owned by RELODE or our suppliers, and all trademarks and/or business names mentioned, displayed, or otherwise referred to on the website are the property of their respective brands. The website and its content are intended for personal, non-commercial use only.
Nothing on the website should be interpreted as implicitly, improperly, or unlawfully granting any license or right to use the materials displayed on the website, except to the extent allowed by law, without our written approval or the written approval of any third party who owns the rights to the materials displayed on the website. The website and its content are provided “as is” without warranties. RELODE disclaims all warranties to the fullest extent permitted by applicable law.
SHOPPING AT RELODESTORE.COM
To shop on Relodestore.com, you must be 18 years old or have the consent of a parent or guardian.
When you place an order, RELODE will send you an order confirmation confirming that we have received your order. The order confirmation is normally sent immediately, but it may take up to 24 hours after the order has been placed. A binding purchase agreement is formed only once we have accepted your order and sent you a shipping confirmation.
If you do not receive an order confirmation or shipping confirmation, or if something appears to have gone wrong with your order, please contact our Customer Service as soon as possible HERE.
Payments can be made using the following payment methods:
- KLARNA
- Credit or debit cards (Mastercard, Visa, and Maestro)
- Bancontact
- Shopify payments
- IDEAL
- SWISH
PRICES
All prices listed on the website include Swedish VAT of 25%. Authorities in the recipient country may charge additional fees, customs duties, and taxes depending on local regulations. These fees must be paid by the customer. The customer is responsible for handling and paying such charges, and RELODE cannot inform the customer about these fees.
Our prices on the website are current, and we reserve the right to update prices and promotional prices at any time.
STOCK & PRODUCTS
Our stock is updated constantly, 24/7.
Color representation on the website
Please note that the colors in our images may differ due to factors such as your screen settings. We cannot guarantee that the colors displayed on the website match the colors in reality.
PROMOTIONS & OFFERS
If you return one or more products included in a “Buy 3, Pay for 2” promotion and, as a result, no longer keep three products within the relevant promotion group, the promotion will no longer apply. The products you keep will then be charged at their regular price.
Discount codes and other promotions apply only to new orders and cannot be applied retrospectively.
If you return one or more items from an offer with a discount tier (e.g., "spend 100 EUR and get 20% off"), the offer will be canceled, and you will pay the regular price for the items you keep.
DELIVERY
Orders placed before 13:00 on a business day will be shipped the same day. This applies to orders shipped via PostNord and UPS. For orders to be shipped via Budbee or Instabox, the order must be placed before 11:00 for same-day shipping.
At checkout, you can see the available delivery methods and prices applicable to your order.
During periods of high demand, such as campaigns, holidays, or other circumstances beyond our control, both handling and delivery times may be longer than usual. The delivery times stated on our website are therefore always approximate.
Delays with the carrier may result in longer delivery times than estimated.
Order changes
All orders are processed and shipped separately and cannot be combined into one shipment.
If you wish to change or cancel your order, please contact us as soon as possible. If the order has already entered processing or has been shipped, we cannot guarantee that the shipment can be stopped.
Correct delivery address
It is the buyer's responsibility to ensure that the delivery address provided when placing the order is correct. The delivery address cannot be changed once the order has been packed at our warehouse.
If a package is returned to us due to an incorrect delivery address provided by the customer, 10EUR will be deducted from the refund. This fee covers the costs of the original shipment and the return shipping. The refund will be processed once the package has been returned to our warehouse and the return has been handled.
Packages returned to us due to an incorrect or incomplete delivery address will not be reshipped. If the customer still wishes to receive the items, a new order must be placed using the correct delivery address.
RELODE is not responsible for delivery issues or lost packages resulting from an incorrect or incomplete delivery address provided by the customer.
Shipping
For orders below 80 EUR, a shipping fee will apply.
For orders over 80 EUR, standard shipping is free of charge. If you select a delivery option other than standard shipping, an additional shipping fee may apply, regardless of the order value. The available delivery options and current prices are always displayed at checkout before you complete your purchase.
Uncollected Packages
For packages not picked up at the delivery point, we reserve the right to charge a return shipping and handling fee of 10EUR.
RETURNS & SIZE EXCHANGES
Return address:
Relode AB
Industrivägen 4
302 41 Halmstad
Sweden
Right of withdrawal and 30-day return policy
As a consumer, you have a statutory right to withdraw from a distance purchase within 14 days. The withdrawal period begins on the day after you receive the goods.
To exercise your right of withdrawal, you must inform Relode within the withdrawal period. You may use the “Withdraw from purchase” function on our website, contact our Customer Service, or use the standard withdrawal form. After notifying us, the goods must be returned without undue delay and no later than 14 days after you informed us of your decision to withdraw.
In addition to the statutory right of withdrawal, Relode offers a voluntary 30-day return policy calculated from the date the order was placed on our website. This voluntary return policy does not affect your statutory right of withdrawal.
To use our voluntary 30-day return policy, you must register your return through our return portal within 30 days from the date the order was placed. The product must then be returned without undue delay.
Exceptions for health and hygiene products
For certain products, the right of withdrawal and our voluntary return policy do not apply for health and hygiene reasons. This applies to sealed products where the seal has been broken and the product is thereafter not suitable for return due to health or hygiene reasons.
Product condition and diminished value when exercising the right of withdrawal
When exercising your statutory right of withdrawal, you have the right to open the packaging and examine and try the product to the extent necessary to establish its characteristics, fit and function. This means that you may try the product in the same way as you would reasonably be able to do in a physical store.
The product should be handled with care and should preferably be returned in its original condition. If the product has been handled beyond what is necessary and this has resulted in a reduction in its value, Relode has the right to make a deduction from the refund corresponding to the actual diminished value of the product.
When assessing the diminished value, the condition and value of the product upon return are compared with its original condition and value. If, for example, the product requires cleaning or other restoration as a result of the customer's handling, this may affect the assessment of the product's actual diminished value.
Each case is assessed individually. If the customer's handling has reduced the value of the product to such an extent that it has no remaining economic value, the deduction may correspond to the full value of the product, which means that the refund for the product may be EUR 0.
Voluntary 30-day return policy and return conditions
To use Relode's voluntary 30-day return policy, the product must be completely unused and in its original, saleable condition. This means that the product:
- has all tags attached
- is returned in the original garment bag
- has not been washed
- does not smell of, for example, perfume or smoke
- is not dirty and does not have stains from, for example, makeup or deodorant
- does not have pet hair on it
- does not have holes, tears or other damage
If the product does not meet the conditions above, Relode has the right to reject the return under the voluntary 30-day return policy.
If a return is rejected and you wish to have the product returned to you, you must contact our Customer Service as soon as possible. If you wish to have the product sent back to you, a fee of EUR 10 will apply to cover the costs incurred.
Return fee
When using Relode's return portal, the return fee is EUR 7. The fee will be deducted from your refund.
For both the statutory right of withdrawal and the voluntary 30-day return policy, the customer is responsible for the cost of returning the goods.
Refund when exercising the right of withdrawal
When exercising the statutory right of withdrawal, the amount paid for the goods covered by the withdrawal will be refunded, subject to any applicable deduction for return costs and diminished value.
If the entire order is returned, we will also refund an amount corresponding to the cost of our least expensive standard delivery option. If you selected a more expensive delivery option, the additional delivery cost will not be refunded.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
Refunds for purchases made with a gift card
When returning a product that was paid for with a gift card, the amount will be refunded to the original gift card, which can be used for the remainder of its validity period.
If the purchase was paid for using both a gift card and another payment method, the amount paid with the gift card will be refunded first. Any remaining amount will then be refunded to the other payment method.
Store Credit for Returns
If you choose store credit as your refund method when making a return, the store credit will be issued once your return has been received, processed, and approved by our warehouse. You will receive an email once the store credit has been created and is ready to use.
Return of multiple orders
It is not possible to return different orders in the same return package. Each order must be sent and handled separately in our warehouse.
Return of Swimwear and Socks
Hygiene is crucial for the return or exchange of swimwear and socks. Therefore, we have tailored our return policy specifically for these products.
Each bikini bottom and swimsuit is sealed with a sanitary plastic tag. Products returned with broken seals cannot be accepted due to health or hygiene reasons. If a product has been sealed, you may not break the seal if you wish to exercise your right of withdrawal. This means your right to cancel the purchase ceases if the seal is broken.
For hygiene reasons, socks with a broken seal also cannot be returned or exchanged. To exercise your right of withdrawal, the seal on these products must remain intact.
Multi-pack products
Products sold as multi-packs (e.g. 3-pack, 5-pack or 10-pack) are considered one single item. When returning a product, the entire multi-pack must be returned. Incomplete multi-packs are not accepted and do not qualify for a refund.
Refunds
Our goal is to process your return within 10 business days. However, it may take an additional 2-4 bank days for the refund to be processed. The refund will be made using the same payment method you used when placing your order.
Incorrect Item in Return
Relode is not responsible for items returned to us by mistake. If the item is found in our return warehouse, you can request it back. To have the item sent back to you, a fee of 20 EUR will be charged to cover the shipping and administrative costs.
Size Exchanges
We offer free size exchanges. As soon as we receive and process your size exchange, your new order will be shipped to you automatically. You do not need to place a new order. Please note that we cannot guarantee that your size will be in stock, even if you have registered the exchange in our portal. If your new size is out of stock when we process your exchange, a full refund will be issued.
CLAIMS
If you discover that the item is defective upon receiving your order, you must notify Relode's customer service.
According to the Consumer Purchase Act, you as a consumer must report the defective item within a reasonable time from when the defect was discovered. If you wish to submit a claim, you can read HERE about how to register it.
Each claim is processed and assessed manually, which is why it may take 14-30 days before a decision is made. Relode covers the return shipping cost for an approved claim.
In cases where a claim is denied, and you wish to have the item returned, you need to contact our customer service as soon as possible. If you wish to have the item sent back, it will be returned at a fee of 100 SEK/10EUR to cover shipping and other administrative costs incurred.
SMS MARKETING
By agreeing to Relode's SMS marketing at checkout and by making a purchase or subscribing through our subscription tools, you consent to regularly receiving text messages from Relode (regarding your order, including reminders about abandoned checkouts, text-based marketing offers, and transactional messages, including requests for reviews from us), even if your mobile number is registered on a "do-not-call" list. Consent is not a condition for purchase.
If you wish to unsubscribe from receiving marketing text messages, reply with STOP to any mobile message sent by us or use the unsubscribe link provided in any of our messages. We do not charge for this service, but you are responsible for any text messaging fees imposed by your provider. Message and data rates may apply.
We have the right to change the sender (e.g., phone number or email) we use to operate the service at any time. You will be notified of such occasions. You acknowledge that any messages you send to a sender we have changed, including any STOP requests, may not be received, and we are not responsible for fulfilling requests made in such messages.
To the extent permitted by applicable law, you agree that we shall not be liable for failed, delayed, or misdirected delivery of information sent through the service, any errors in such information, and/or any actions you may or may not take in reliance on the information or service.
Your right to privacy is important to us. You can view our privacy policy to determine how we collect and use your personal information. For any questions, contact us at Hello@relode.se for more information.
FORCE MAJEURE
Force majeure occurs when unforeseen circumstances beyond our control prevent RELODE from fulfilling obligations under these general terms and conditions. Such circumstances may include natural disasters, war, strikes, power outages, fire, or other similar events. If these circumstances are not temporary, both you and Relode have the right to cancel the purchase with immediate effect.
MISTAKES & INCORRECT INFORMATION
Since mistakes can unfortunately occur due to human error, we reserve the right to make errors regarding product information and pricing. If an error occurs, we will correct it as soon as possible. This also applies to email communications, SMS messages, and collaborations with our partners, such as influencers.
DISPUTES
Our goal is for our customers to be satisfied. If you, as a customer, are not happy with your purchase, we always try to find a suitable solution for you. In cases where we cannot resolve a specific issue, we recommend that you contact ARN (Allmänna Reklamationsnämnden) for an impartial review of the matter. Our goal is for you, as a customer, to always be satisfied with your purchase!
DO YOU HAVE MORE QUESTIONS?
If you need help with an order or need to get in touch with us for any other reason, please email us at hello@relode.se. We respond to our customers within 2-3 business days.
